No, you can't upgrade

I placed an order for new business cards late Wednesday night for everyone at work. Yes, I ordered them late, yes, I recognized I would need to pay rush charges, I was completely expecting this, as I needed the cards for the Drupal meetup Mike and I are going to in Vancouver next week.

We leave Monday night. When I ordered on Wednesday night, I selected the Rush delivery with a three day turn around time. Three business days, let's see, that's Thursday, Friday, Monday, no problem. All set.

Except when I received the notice via email of the order received, it said a Tuesday delivery time. Well, we can always hope they arrive earlier. I didn't do anything about them.

Until today, when I received the "Your order has shipped!" email. Great, let's see how the order will be shipped. Second day delivery via DHL. Scheduled for arrival on the seventh. Tuesday.

We leave Monday night.

Fine, nothing a few more dollars can't fix, right? So, I called DHL with the tracking number and the question, "Can I upgrade this to next day air and pay the shipping cost difference?"

"No, we can't authorize that."

"What?"

"We can't authorize a quicker shipment."

"Even if I'm paying for it?"

"No. You'll have to contact [the vendor] for authorization."

"They're closed."

"There's nothing I can do."

This annoys me. There is plenty that she could do. She chooses not to help. She knows who the vendor is. She knows it's a shipment that can be rushed. She has done nothing but guarantee I will not use DHL for shipments, and will request merchants I do business with also not to use them.

Morons unable to help customers. Stupid company cultures that encourage brain-dead customer "service" instead of the flexibility of, oh, actual service. The package was just picked up. It can have a rush put on it. Moron.

Update: Lovely, this keeps getting better. After being on hold with the vendor for fifteen minutes, the person at the other end of the line picks up the phone and hangs up. I actually had my desk phone and cell phone on two separate calls to the same vendor, checking to see if different, but equally valid, phone option selections to the support line affect the hold time, but hanging up on one is just plain wrong.