Sledding Hill
Daily Photo Posted by kitt at 17:55 on 2 March 2015
Aw, yes. Down the sledding hill we go, while the weather is still below freezing.
That kid you see half way up the hill? Bottom of the gene pool. We were on our way down the hill, aiming right for the kid. Instead of, of, I don't know, GETTING OUT OF THE WAY, the kid watched as we almost slammed right into him. Only our deft maneuvers prevented us from taking this kid out at the knees.
Interviewing Users
Book Notes Written with a loving hand by kitt some time around 22:30 on 1 March 2015
THIS is a fantastic book to read to learn about how to interview someone for research, whether it's market research, user research or design research. If you're starting out in the area of interviewing users, or need to understand how to structure interviews, read this book, by Steve Portigal, published by Rosenfeld Media.
The book gives an overview of the interviewing process, including a warning about being sure you're looking for what the client really wants, which may actually just be validation for something already done (the "gaining insights" versus "persuading the company" dichotomy), as well as a very specific roadmap on how to prepare and conduct user interviews. I love the reference to satisficing, a term given to "good enough" solutions where yes, the pain point exists, but the pain is less annoying than the effort to fix it. How many products are there that solve satisficing (satisfying + suffice) problems? I'd say TONNES and WAY TOO MANY. And likely, "not a product to build a company around."
The book has helpful information on building a rapport with an interviewee, documenting the interview, asking question and optimizing the interview. There are parts on how to ask questions, how to prepare for an interview, and what to do when adjusting the interview with the not-quite-perfect-fit interviewee.
The book's only lack is in the "how to analyze the interview data," yet even that isn't bad. There's an overview on how to start analyzing provided, along with references for other books to read. The analysis of interview data a whole other book, so I'm unsurprised the topic wasn't fully covered here, and nor would I have expected it to be.
Interviewing Users is a great book. If I had to start interviewing people for gaining product or market insights, I would happily reread this book and use it as a guide.
The Advice I Didn't Give
Blog Instead of being asleep at 03:01 on 1 March 2015, kitt created this:A friend contacted me today and promptly stated, "I want to ask your advice, and when I ask this question, don't laugh at me."
I had not realized I was known for laughing at my friends' questions.
After I promised not to laugh at his question, he asked me,
Without sleeping less, how can I do more with my time?
What a zinger! And well phrased. He didn't ask how could he get more time: none of us can, we each have 23.9344699 hours in a day, no more, no fewer. He didn't offer to sacrifice one of the best activities you can do to keep healthy: sleep. He didn't ask what could he do: he asked how could he do. I immediately jumped to the obvious suggestions:
Remove tasks that are busy-work
Don't do anything that doesn't contribute to your one year, three year, five year, ten year and lifetime goals. Unfortunately, I rather assumed he had considered his lifetime goals, and had a plan for those year breakouts. I charged forward, undeterred.
Delegate to a personal assistant
If someone else can do it and you have the means, pay someone else to do it.
I recall reading a story about a man who had moved to a country with a lower cost of living than his home country. In his new location, hiring staff to do household chores and upkeep was common. He was uncomfortable displaying his wealth in such a way, and refused to hire help, doing his own chores and laundry instead. His neighbours soon resented him and his stingy ways. Later, he realized that hiring local staff and paying a fair wage, meant he was contributing to the local economy and able to share his success.
I think of this story often, when I feel guilty for paying someone to complete a task I know I can do, should do. I gave the advice anyway: if you haven't done the task yet, and still need it done, pay a fair wage and have someone else do it.
Commit to working quickly
Tasks fill up the time allotted, just as stuff will fill up the space allotted. Have an hour, and the tasks that should take you five minutes will take 59 minutes. There's some quantum physics space time continuum thingy working against you on that one.
Set a clock for seventeen minutes (or whatever your favourite prime number is) and work on a task as fast as you can for those seventeen minutes, then stop and take a break. Those breaks are great.
I don't know anyone who has failed to become more productive working quickly with this Pomodoro Technique. I also don't know anyone who has managed to stick to it for more than a month.
Use the small bits of unused time in your day
Oh, boy, I was on a roll with my friend. I was sure I had added HOURS to his day with my suggestions. I was sure he was on the other side of the electrons nodding at all this gold-level advice I was giving him. How could he not be?
Be productive when you’re standing in line, walking to the train, or commuting. Use the small bits of the day that are lost because you don’t have under-ten-minute tasks that can be done on the move. Don't play some game, I told him, use that time productively!
Schedule (and stick to) working out
Because after sleep, working out, moving, playing around at a park, physical movement is the best thing you can do for your own sanity and health.
Schedule relaxation time
If you're going to cram your day full, give yourself some down time and allow your mind to just float, relax, and be. Schedule a massage, take a long shower, take two showers, meditate, doodle, anything to let your mind wander.
And then, I thought, here's the diamond of all my advice. Here's where the heavens open up with golden light and the trumpets sound.
Stop doing crap things
If a task doesn't contribute to your well-being, stop doing it. Often times, that stopping is hard, impossibly hard. I might Miss Out On A Great Experience. Oh noes! I think, accompanied by some handwaving. If it doesn't bring joy or lead to joy in your life, stop doing it.
And after all that great advice, I sat back feeling pretty smart about myself. I asked him, "So, how'd I do?"
He had recently become a manager, and commented, "I always knew leading was hard, but I didn't fully understand the toll it takes until I became a manager. I mean, it's 99% captain obvious level decision making, but the act of making decisions all day is exhausting."
And I realized I hadn't given him the advice he needed most.
Be gentle with yourself
You'll make mistakes, trying to always make the right decision. You won't get it right 100% of the time. Work will ask for more and more of you. Ask for help, tell them no, commit to nothing new, set expectations quickly when you have bad news, stop trying to do more with your time, and in it all, be gentle with yourself.
The Closers
Book Notes Posted by kitt at 18:43 on 28 February 2015
Okay, so this book should likely be the end of the Bosch series. He is back from retirement, because, as Connelly comments, no private detective ever solves a murder case, and Connelly wanted to keep writing this character. Of course he did, he already killed off MaCaleb, who sucked anyway (as a written character, I'm sure he was a lovely person in real life). Bosch makes Connelly money, of course Connelly wanted to keep the story line going.
Right, so, back from retirement, and working a cold case from 17 years prior. I'll give the ending away: IT WASN'T A BAD COP. I know, shock, right?
What this book did have, as a complete turn around from the usual Bosch books, was a leadership that supported him and closure. I suspect this book is a turning point in the Bosch series.
I enjoyed this book, even if I had identified the bad guy when he was first introduced to the plot. Recommended if you are a Bosch fan (yes, keep reading if you're already on the way).
Two books left until I have read all the Bosch books up to the one I bought in error.
