Reversal of process (37 Signals Workshop)

Sitting in the workshop, I can't help but think, good lord, this is a complete flip from the way the people "in power" want things to run. managers and supervisors and the like from ten years ago would have freaked out at the thoughts of an XP (agile) approach can't figure out why things don't work at the end, well, did you ask the customer what they wanted in the first place?

The arrogance of power or the foolishness of user groups who will tell you what you want to hear, not what they really feel. The madness of crowds, and the force of a single personality in that group will skew your results each time.