The Local Safeway Has Employee Issues, To Say The Least

Blog

Okay, there is a Safeway just around the corner, a seven minute walk for groceries and other household items. It is a very convenient store.

It is also a very annoying store. It appears to be the epitome of the bored, unmotivated workplace with uninterested employees who, if not watched over, avoid doing work.

Of course this is an exaggeration. Of course the new, not-yet-cynical employees are a joy to interact with. Of course.

And yet, my experience at this store, when I need to interact with one of the employees, is increasingly frustrating with one exception, the manager. As much as I despise self-checkout, at this store it is the only sane option, and even that fails miserably when you bump the bagging area and the whole system stops until a cashier comes over to push one button to say no, you didn't just try to steal a candy bar. Assuming said cashier is 1. around, 2. paying attention, and 3. actually willing to move over to your giant annoying self-service kiosk.

And yet, I digress from today's adventure.

Every once in a while, this particular Safeway store has a bottle of Nikka Coffey Grain or Hibiki Harmony in the locked whiskey case. When this happens, I find someone at the customer service counter who will unlock the cabinet, pull out the whiskey, walk it to a cashier, and hand the bottle to her. I will then wait in line to buy the bottle. On paper, this is an easy transaction.

Reality is much different.

Today, as I walked over to the customer service counter, there were four employees standing around talking and laughing. I must have had the "I'm going to ask you to do something" walk, because as I approached, all four of them turned and walked into the locked room behind the counter. Sadly, I am used to needing to wait at the counter, so I stood there. The three cashiers next to their registers all looked away when I made eye-contact. The self-service cashier ignored me entirely.

About couple minutes later, two of the four who went into the back room walked out and away, telling me I would be helped by one of the people in the room.

Okay. I continued to wait.

Two minutes later, another woman walked out. I asked, "Could you help me?"

"I'm on break, she'll help you," she answered, pointing back to the room behind her.

I waited for another four minutes, watching seven employees wander around, talking to each other, helping other customers. Eventually, the door opened, and the fourth woman walked out of the room. Glancing in, I saw the room was empty as the door closed. "Could you help me?"

"I'm off shift, she'll help you," she answered, pointing back to the room behind her.

"There's no one in the room. The previous three people who exited said you would help me. Who should I ask for help if you are all ignoring requests for help?"

She stopped. "Uh..." she said, looking around, "her." She was pointing to the third woman who had come out of the back room, who had told me she was on break, who clearly wasn't on break.

"She told me to ask you," I said.

"She did?"

"Yes."

At this point, either my body language was loud, or my voice was unintentionally loud, because an employee I had never seen before came bouncing up to me. "Can I help you?"

"You're new here, aren't you?"

"I am, yes."

"Thank goodness. I'd like help with a bottle of whiskey in the locked cabinet."

"Oh. Well, let me see, I think that's ________, she's over there," pointing again to the third woman who was walking hurriedly away from us.

"Yeah. Could you help me instead? She's one of four people who seem to be actively avoiding doing work."

"Yes, I can." Less than two minutes later, he had unlocked the cabinet, pulled out the bottle, relocked the cabinet, walked with me to the cashier, handed her the bottle, and chatted with me the whole way. What could have been a four minute, pleasant shopping experience was a 20 minute lesson in crappy customer service embodied by the continual abdication of responsibility. I'm okay waiting for 20 minutes, the waiting didn't bother me. The constant "That's not my job" attitude when it IS your job is what annoys me.

Yes, people have bad days, yes there are grumpy customers. And yes, sometimes the reason you have grumpy customers is because of the employee's behavior.

The Sprouts market a short drive away doesn't seem to have these customer service problems. Cause and effect, can we say?

Alone on the Wall

Book Notes

The other day, Kris and I were watching Free Solo, a movie that Mom and Eric STRONGLY recommended I watch after I gushed about my first rock climbing class back in January. In the movie, Alex Honnold is signing books in a bookstore. The book he is signing is this one. So, here we are, reading Alone on the Wall.

The book is written in two voices, Alex's and, one presumes, David's, first and third person respectively. The book is Alex's story, how he became interested in climbing, how he became interested in free soloing (an amusing tale, he was shy), and his biography nominally up to 2014.

The book was a delightful read. It tells much of Alex's story that was told in Free Solo. Similar to when I watched the movie, many times my thoughts were, "Nope. Nope nope nope," with some of the things he does. I am grateful for Alex and his adventures, even if I never meet him. I enjoyed the book a lot, worth reading.

Again and again, whenever he speaks in public, Alex is asked the same two questions by everyone from little kids to graybeards. Indeed, they are the fundamental questions about what he’s doing on rock. They are: Aren’t you afraid you’re going to die? Why do you do this?

In a sense, those questions are unanswerable. They lie in the realm of George Leigh Mallory’s throwaway response in 1923 to the umpteenth journalist who asked him why he wanted to climb Everest: "Because it is there." (Though intended as an irritable jab by a man fed up with the question, Mallory’s quip has become the most famous quotation in mountaineering history.)
Page 8

But then I had to shift from stemming to liebacking. Now I grabbed the edge of the crack with both hands, leaned back to the left, and walked my feet up the opposite wall till the soles of my shoes were only two feet below my lower hand. Liebacking feels somewhat unnatural.
Page 19

"Somewhat unnatural" Uh huh.

It’s bad form to brag about a climb before you do it. And I didn’t want my good buddies to get too alarmed — then I might start worrying about them worrying about me ! I guess I was just trying to reassure them: Hey, guys, I think I can handle this. I’ll be safe.
Page 30

A lot of the Stonemasters, though, were into drugs. Some of them even bragged about doing serious climbs in Yosemite while they were tripping their brains out on LSD. Their style was part of the counterculture movement of the day, but I just couldn’t relate to it. I’ve never done drugs, and though I’ve tasted alcohol, I’ve never had a whole drink. I don’t even drink coffee. I had a small cup once — it was like drinking battery acid. I had to poop all morning. I once had a sniff of Scotch. I thought, I should be cleaning my sink with this stuff. It’s not some moral objection — drugs and booze and caffeine just have no appeal to me.
Page 32

Yeaaaaaaaah, I can understand this.

He was asked, "If you don’t believe in God or an after - life, doesn’t that make this life all the more precious?"

Alex responded: "I suppose so, but just because something is precious doesn’t mean you have to baby it. Just like suburbanites who have a shiny new SUV that they are afraid to dent. What’s the point in having an amazing vehicle if you’re afraid to drive it? " I’m trying to take my vehicle to new and interesting places. And I try my very best not to crash, but at least I take it out."
Page 38

I’ve done a lot of thinking about fear. For me, the crucial question is not how to climb without fear — that’s impossible — but how to deal with it when it creeps into your nerve endings.
Page 42

It’s not necessarily suicidal. It’s about a guy suddenly losing the love of his life, caring a little less about danger, and so finally doing something that he’s always kept tucked in the back of his mind.
Page 73

For example, I can’t tell you how many people over the years have pressured me to drink alcohol. We’ll be at a party, and somebody will taunt me, "Alex, just try this beer, it’s not gonna hurt you to take a sip." I’ve never given in. Booze doesn’t interest me.
Page 105

This delights me so much. I am grateful that the pressure for me to drink alcohol disappeared the first time I said no in college. Thus far, when I drink, it has been of my choice. I am lucky.

Climbing in the dark is quieter and lonelier than in the daylight. In some ways, there’s no exposure. You’re inside this little bubble with your headlamp. A fifteen - foot beam of light is the whole universe. There was no danger I’d get off - route, since I knew the sequences so well by now. And yet, you still sense that there’s this void below you, somewhere in the darkness. It’s like swimming in the ocean and realizing there’s a bottomless abyss below you.
Page 128

That abyss is terrifying when it is in the Southern Ocean, btw.

One of my favorite aspects of soloing is the way that pain ceases to exist.
Page 161

I’ve tried to approach environmentalism the same way I do my climbing: by setting small, concrete goals that build on each other.
Page 164

Logan asks, "Do you get an adreneline rush?"

Alex responds, "There is no adreneline rush. If I get an adreneline rush, it means something has gone horribly wrong."

The piece uses John Long as the Yosemite veteran and talking head. Logan asks long what he considers Alex's greatest achievement. Long answers, "That he's still alive."
Chapter 9

Antarctica Peeps Catch Up, Part One of N

Blog

All the days blur together.

Carolyn pinged me last week and said, oh, oh, oh, how about a group call with Ana. I said, oh, god yes, yes, please. Today, the three of us jumped on a chat and talked for about an hour. To say my spirits lifted is an understatement.

We virtually met Cody, Ana's dog. Heard about Ana's Galapagos and Amazon adventures from earlier this year. Carolyn told us about her Florida adventures. The three of us planned our Melbourne food adventures, which include crashing at Ana's place for a while, and a six month tour of Australia. I so loved catching up with the two of them, delighted my heart!

How the Post Office Created America

Book Notes

So, there is talk about the Post Office going private. This is a horrible idea, put forth by Cheetoh, who has it out for Bezos and Amazon. The Post Office gives Amazon a sweet deal for delivering the last mile of many Amazon deliveries, so Cheetoh wants to privatize the Post Office to ruin this sweetheart deal. There's a hope the man could not be in power much longer (God, let that happen), but in the meantime, privatizing the United States Postal Service is a terrible idea.

But don't take my word for it. Read this book.

Recommended in the XOXOfest slack by Andy McMillian, who has read this book three times already, How the Post Office Created America is a history of the Postal Service, its origins, its stumbles, its glories, and its part in creating what America is today. We, as United States citizens, take much for granted. The post office is, alas, one very big part of what we take for granted. And this is a very very sad thing.

A large number of people who complain about big government are benefactors of said government, but don't realize or won't recognize it. Would be great if said people actually understand how functioning societies work. Alas.

This is a great history book, a small segment of the times that begat and shaped America. I feel this book would make a fantastic high school history book, take two weeks to read and discuss the book, and maybe everyone in the class would have a better connection to the roots of America.

The Massachusetts General School Law of 1647, wonderfully known as the “Old Deluder Satan Law,” made the case for education on moral grounds: It being one chief project of that old deluder, Satan, to keep men from the knowledge of the Scriptures . . . It is therefore ordered that every township in this jurisdiction, after the Lord hath increased them to fifty households shall forthwith appoint one within their town to teach all such children as shall resort to him to write and read.
Location: 358

As much as he loved London’s social and intellectual tumult, however, he had grown increasingly disenchanted with Britain’s corrupt politics and egregious socioeconomic inequities.
Location: 472

Note:Franklin

Like France, England intercepted mail and searched it for seditious content; indeed, surveillance had been one of Henry VIII’s motivations for establishing a state-run post in the first place.
Location: 490

Indeed, until the Civil War officially settled the matter, many Americans would say “the United States are” rather than “is.” (For the same reason, many modern historians prefer to speak of the “union” or “republic” rather than the “nation” when referring to the country during the antebellum era, on the grounds that although America was a state, a self-governing political entity, it was not yet a nation, a tightly knit people who embrace a common culture.)
Location: 555

For thousands of years, both knowledge of state affairs and mail networks had been privileges of a chosen few. The infant United States, however, was based on an idea that was anathema to history’s great powers: if a people’s republic were to work, the people had to know what was going on.
Location: 576

If service was deemed warranted, he authorized a new post office, and Congress, responding to the direct will of the local people, determined the route by which the mail would reach it.
Location: 647

Nevertheless, Americans had objective proof of their national government’s responsiveness to their direct input, which not only brought them mail but also turned clusters of cabins in the middle of nowhere into villages with names, and rutted trails through dense forests into roads on a map.
Location: 651

Just seventeen years after Benjamin Franklin became America’s first postmaster general, the Post Office Act utterly transformed his modest mail network. He would have been flabbergasted by the speed at which the post would become the federal government’s biggest, most important department and prime the United States to become the world’s most literate, best-informed country within two generations—surely one of the most significant, least appreciated developments in American history.
Location: 760

Worse, they routinely tweaked the mail coaches’ schedules to please their passengers, who liked to depart in the morning and arrive in the evening—the opposite of the timing preferred by the post’s lucrative business customers. The highly principled, devoutly Presbyterian Hazard was outraged by the crafty proprietors’ unpatriotic duplicity. If the post were to subsidize the stage system, he reasoned, the department had the right to make the rules and set the schedules for mail coaches.
Location: 899

The government, like any buyer, wanted to pay less for more service than the seller had in mind, particularly considering that the transportation in question was underwritten by passengers’ fares. The post also wanted to control the scheduling of mail trains, as it had finally been able to do with mail coaches.
Location: 1,020

In a typical observation, Gustave de Beaumont, Tocqueville’s traveling companion, wrote of their trip from Louisville to Memphis: “Frightful roads. Perpendicular descents. Way not banked; the route is but a passage made through the forest. The trunks of badly cut trees form as it were so many guard-stones against which one is always bumping. Only ten leagues a day.” The Frenchmen were ruefully amused by Americans’ seeming indifference to such conditions. Beaumont recounts one example of the natives’ sangfroid: “‘You have some very bad roads in France, haven’t you?’ an American says to me. ‘Yes, Sir, and you have some really fine ones in America, haven’t you?’ He doesn’t understand me. American conceit.”
Location: 1,046

Speed is the hallmark of good postal service, and McLean was remarkably successful in accelerating the mail. Indeed, he even foresaw that the telegraph, although then only the optical sort employed in France and Sweden, was a logical extension of paper mail: “If it were possible to communicate by telegraph all articles of intelligence to every neighborhood in the Union,” it would be “proper to do so.”
Location: 1,134

For nearly a century and a half, the government would effectively underwrite much of the country’s politics by enabling the camp that won the White House to reward tens of thousands of its supporters with postal jobs (although, as Lincoln would later observe, there were always too many pigs for the tits).
Location: 1,193

An early abolitionist, Benjamin Rush surely would have experienced mixed emotions had he lived to see the information network meant to unite Americans across borders also become the means of publicizing the political divide that would tear the United States apart.
Location: 1,324

Congress’s bias toward smaller newspapers was not just a benign effort to help the little guy. The official explanation was that a robust civic life required the circulation of local as well as national and international news and opinions. That sounds reasonable enough, as does the desire to help small enterprises stay competitive. However, the rural papers were often highly partisan supporters of the local congressmen, who could be counted on to represent in Washington their constituents’ deep suspicion of city slickers and their supposedly radical politics and immoral ways.
Location: 1,507

(That said, precocious fifteen-year-old Carrie Deppen, who worked as a telegrapher, was neither windy nor sentimental. A collection of her correspondence includes flirtatious notes that she mailed to male colleagues down the line and a letter to her supervisor asking for a raise on the grounds that she was paid less than other workers, particularly the men. Her boss responded that Deppen was lucky to have a job at all and that she received a modest salary because she still lived at home.)
Location: 1,592

Middle- and upper-class Victorian women were in most ways far more restricted than their mothers and grandmothers had been in terms of the freedom to choose their own pursuits and move about in the world. Particularly in big cities, architects struggled to find ways for women to appear in public places without impropriety—an effort that among other things popularized the new department stores, which offered ladies’ restrooms and restaurants for dainty luncheons safe from the male gaze.
Location: 1,606

The San Francisco post office took delicacy to the nth degree by installing a separate window for men who were picking up mail addressed to women—an “amenity” that also encouraged keeping them sequestered at home and their correspondence under male supervision.
Location: 1,613

Many were simply mean or sarcastic: Hey, Lover Boy, the place for you Is home upon the shelf ’Cause the only one who’d kiss you Is a jackass like yourself!
Location: 1,657

Country people generally bought only what they couldn’t grow, shoot, catch, or make themselves, so the shelves of the Headsville store would have been stocked with coffee, spices, and tobacco, as well as boots, patent medicines, tools, and sewing notions.
Location: 1,774

Despite the barriers, a few other women managed to become postmasters during the Early Republic. Feisty Sarah Decrow, who was appointed to serve in Hertford, North Carolina, in 1792, was reprimanded for daring to protest her inadequate salary. As Assistant Postmaster General Charles Burrall put it: “I am sensible that the emolument of the office cannot be much inducement to you to keep it [the postmastership], nor to any Gentleman to accept of it, yet I flatter myself some one may be found willing to do the business, rather than the town and its neighbourhood should be deprived of the business of a Post Office.” Decrow’s position was soon filled by such a gentleman.
Location: 1,838

He replied that it “has not been the practice of the Department to appoint females . . . at the larger offices; the duties required of them are many and important and often of a character that ladies could not be expected to perform.” Johnson took pains to point out that his opposition was by no means personal but extended to all women.
Location: 1,852

Some were driven by the exigencies imposed by the great financial Panic of 1837, others by the American tradition of moving on if life in one place fails to meet expectations, and still others by the stirring rhetoric of the imprecise, emotionally charged principle of Manifest Destiny. This theory of American exceptionalism proposed that the United States was a unique, divinely favored country that had a moral duty to spread its enlightened values and government from the Atlantic to the Pacific.
Location: 1,881

The prospect of getting rich quick caused thousands of Americans to mortgage their homes or spend their life savings to try their luck in the Sacramento Valley’s streams.
Location: 1,993

Creswell’s view reflected his larger conviction that certain resources belonged to the people and should not be privatized. In one memorable example, he described electricity as “that most subtle and universal of God’s mysterious agents”; as to using it to generate private profit, he said, “As well might a charter be granted for the exclusive use of air, light, or water.”
Location: 3,028

Thus, the hardheaded merchant whose government office had a direct telegraph line to his business headquarters nevertheless insisted that the post office had a higher purpose than merely making money: “I do not think it essential, and do not know why we should be self-supporting any more than the Interior and other Departments.”
Location: 3,081

They would have insisted that the mandate to bind the nation was as readily adaptable to passwords and PINs as it had been to physical addresses, and that the post must take the lead in connecting Americans with electronic media, just as it had done with the delivery of newspapers, market data, affordable personal correspondence, and consumer goods. They would have marshaled the arguments once made for a postal telegraph on behalf of a postal Internet, maintaining that the obligation to unite the people with information and communications required making the new resource a public service rather than ceding it to private companies for their own profit.
Location: 4,332

A private company would simply close the unprofitable retail facilities—a logical move for any revenue-driven enterprise. Indeed, the USPS management has already shut down half of its major distribution centers, with consequent delays in mail delivery that are particularly noticeable in rural states.
Location: 4,495

Those who dispute the government’s right to monopolize a service that business could provide want to privatize it. They observe that the nation is increasingly bound by commercially supplied electronic communications, and they assert that the post should simply close down and cede any traditional mail operations that can turn a profit to the independent carriers.
Location: 4,543

The national delivery system has evolved over time, and though it might not be the Platonic ideal, it works pretty well. The independent carriers and the post both benefit from their symbiotic relationship, as do consumers, because the post’s lower rates keep the private companies’ prices in check.
Location: 4,570

Lilacs!

Daily Photo

Pretty much every year, Mom gets a photo like this.

Pages